Frequently Asked Questions

 

Welcome to the Carter Boutique Help Center. We are committed to providing a transparent and secure shopping experience. If you have a question not covered below, please contact our support team at support@carterboutique.com.

1. BUSINESS IDENTITY & TRUST

Who is Carter Boutique? 

Carter Boutique is a premier online fashion brand owned and operated by Our Beautiful Country LLC, a company legally registered and headquartered in the United States. We focus on providing high-quality everyday wear directly to our customers.

Where is your company located? 

Our corporate headquarters is located at 75 E 3RD ST, SHERIDAN, WY, 82801, USA. Please note that this is an administrative office; we do not have a retail storefront at this location, and returns cannot be accepted here.

2. SHIPPING & DELIVERY

How much does shipping cost? 

Standard shipping is 100% FREE for all orders delivered within the United States. There are no minimum purchase requirements and no hidden handling fees.

Where do you ship from? 

To offer the best value and a wide selection of styles, we utilize a global network of fulfillment partners. Depending on stock levels and your specific location, your order may be dispatched from our international distribution hubs.

How long will it take to receive my order? 

We strive for a consistent and reliable delivery timeline:

  • Order Cut-off Time: 5:00 PM (EST)

  • Order Handling Time: 1–2 Business Days (Monday – Friday)

  • Transit Time: 3–6 Business Days (Monday – Friday)

  • Total Estimated Delivery: 4–8 Business Days

3. RETURNS & REFUNDS

What is your return policy? 

We offer a 30-day return window. You have 30 days from the date of delivery to request a return. Items must be in their original, unworn, and unwashed condition with all tags attached.

How do I start a return? 

To initiate a return, please contact our customer support team at support@carterboutique.com Include your order number, which can be found in your order confirmation email or on the invoice included with your package. Read our Return & Refund Policy here.

Who pays for return shipping? * 

Customer Responsibility: 

Customers are responsible for the cost of return shipping for "change of mind" returns or incorrect sizing choices.

  • Damaged/Incorrect Items: If we made a mistake or the item arrived damaged, Carter Boutique will cover all return shipping costs by providing a pre-paid label.

4. PAYMENTS & SECURITY

Is my payment information safe? 

Yes. Our store is built on the Shopify platform, which is Level 1 PCI DSS compliant. All transactions are protected by 256-bit SSL encryption. We never store your full credit card details on our servers.

Which payment methods do you accept? 

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay.

5. CONTACT US

How can I reach customer support? *